Versand

FDFIT SHIPPING POLICY

Last updated: July 25, 2026

SHIPPING DESTINATIONS

FDFIT ships to the countries and regions that are available for selection during checkout.

If a destination is not available at checkout, we are currently unable to accept an order for delivery to that location.

ORDER PROCESSING

Orders are normally processed within 2–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday and exclude public holidays.

Orders placed during product launches, promotional periods, public holidays, or periods of unusually high demand may require additional processing time.

Processing time refers to the time required to prepare, inspect, pack, and hand the order to the shipping carrier. It does not include transportation time.

SHIPPING METHODS

Orders are shipped using tracked delivery services.

Depending on the destination, parcel size, availability, and local delivery network, we may use carriers such as UPS, DHL, FedEx, or an approved local delivery partner.

Customers cannot always select a specific carrier. The carrier shown in the tracking information will be the carrier assigned to the order.

ESTIMATED DELIVERY TIME

Standard international transit time is normally:

7–15 business days after dispatch.

Combined with our normal 2–3 business day processing period, most orders are expected to arrive approximately 9–18 business days after the order is placed.

These are estimates and not guaranteed delivery dates.

Delivery may take longer because of customs inspections, remote delivery locations, severe weather, public holidays, carrier disruptions, incorrect address information, government restrictions, or other circumstances outside our reasonable control.

SHIPPING COSTS

Free tracked standard shipping is available on eligible orders with a merchandise value of $50 USD or more, or the applicable local-currency equivalent displayed during checkout.

For orders below the free-shipping threshold, the available shipping charge will be displayed before payment.

Shipping eligibility and final shipping charges are determined by the destination, order contents, order value, and shipping options displayed during checkout.

TRACKING INFORMATION

After an order has been dispatched, customers will receive a shipping confirmation email containing available tracking information.

Tracking information may take 24–72 hours to update after the parcel has been handed to the carrier.

A delay in the first tracking update does not necessarily mean that the parcel has not been shipped.

DUTIES, TAXES, AND CUSTOMS

Applicable taxes, import duties, and customs charges may vary depending on the destination.

The checkout page will indicate whether duties or taxes are collected as part of the order total.

Where applicable duties and taxes are collected at checkout, the order will be prepared using an appropriate duty-paid shipping process.

Where duties or taxes are not collected at checkout, the recipient may be required to pay them directly to the carrier, customs authority, or relevant government agency before delivery.

Customs authorities may request additional information from the recipient, including identification, tax information, or confirmation of the shipment contents.

If a carrier requests payment of duties that were already collected during checkout, please contact FDFIT before making a duplicate payment.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address, email address, and telephone number.

Please review your delivery information carefully before submitting an order.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after fulfillment has started.

FDFIT is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information supplied by the customer.

REMOTE AREAS

Delivery to remote islands, military locations, rural areas, or destinations with limited carrier service may require additional time.

In rare cases, a remote-area surcharge or alternative delivery arrangement may be required. We will contact the customer before proceeding if additional payment or information is necessary.

MULTIPLE PACKAGES

An order containing multiple products may be shipped in more than one package.

When an order is divided into multiple shipments, separate tracking numbers may be provided. Receiving one package does not necessarily mean that the remaining items have been lost.

DELIVERY DELAYS

Carrier transit times and customs-processing times are outside FDFIT’s direct control.

If tracking has not updated for an extended period, please contact us with your order number so that we can request an investigation from the carrier.

A shipping delay alone does not automatically mean that a parcel is lost.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package has been delivered but you cannot locate it:

• Check the delivery address shown in your order confirmation.
• Check around the property, mailbox, reception desk, parcel locker, or safe delivery location.
• Ask household members, neighbors, building staff, or reception personnel.
• Contact the local delivery carrier using the tracking number.
• Contact FDFIT promptly if the package still cannot be located.

We may need to open an investigation with the carrier before providing a replacement or refund.

UNDELIVERABLE OR REFUSED PACKAGES

A parcel might be returned to us if:

• The delivery address is incorrect or incomplete.
• The recipient cannot be contacted.
• The parcel is not collected within the carrier’s holding period.
• Delivery is refused.
• Required customs information or charges are not provided.

When a parcel is returned for a reason caused by incorrect customer information, refusal, or failure to collect it, reasonable original shipping, return shipping, customs, or handling costs may be deducted from the refund to the extent permitted by applicable law.

This does not apply when the failed delivery was caused by an error made by FDFIT or the shipping carrier.

ORDER CANCELLATIONS

Orders may generally be cancelled before fulfillment begins. Once an order has been fulfilled or shipped, cancellation might no longer be possible.

A shipped order must follow our standard Return & Refund Policy after delivery.

RETURNS

Shipping an item back without authorization may delay or prevent the return from being processed.

Please review our Return & Refund Policy and obtain return instructions before sending any item.

For shipping questions, please contact FDFIT using the customer support email listed on our Contact page.

Please include your order number and tracking number so that we can assist you efficiently.